Habit Tracker
Common topics: entries not saving, editing a past day, turning cloud sync on or off, exporting your history.
Lupa Tech, LLC
Support
Questions, bug reports, feature requests, and privacy requests for every Lupa Tech app go to one address, and are answered by the people who build the app. There is no ticket portal and no account to create.
Contact us
Every message is read and answered by the people who build the app.
Email support
Postal mail: Lupa Tech, LLC, 1000 Main Street, Ste #1076, Pittsburgh, PA 15215, United States. Telephone: (412) 679-8662.
What to include
A message with these six things can usually be resolved in one reply instead of three.
- App name and version
The version number is at the bottom of the app’s Settings screen.
- Device and OS version
For example, iPhone 14 on iOS 18.4, or Pixel 7 on Android 15.
- What happened
What you saw, and what you expected to see instead.
- Steps to reproduce
What you tapped, in order, and whether it happens every time.
- A screenshot or screen recording
Optional, but it often replaces several rounds of questions.
- When it started
Whether it began after an app update or an OS update.
Please do not send medical records, government identifiers, or other sensitive personal information. Email is not an encrypted channel, and nothing in that category is needed to help you.
Support by app
Working titles; store listings open at launch. Each link opens an email with the app name already in the subject.
Flex Calendar
Common topics: building and reordering a task chain, rescheduling a sequence, calendar permissions.
Food Log
Common topics: setting serving goals, foods that count toward the wrong group, adding a missing food, exporting for a clinician.
Pomodoro Cat
Common topics: timer stopping in the background, sound and haptics, restoring a purchase, the cat’s progress resetting.
Common questions
Do I need an account?
No. The apps have no sign-up and no login. You can use every feature the moment you install.
Where is my data stored?
On your device. If you enable sync, a copy also goes to your own private iCloud or Google account. Lupa Tech does not run a server that holds your entries.
How do I delete my data?
Deleting the app removes it from your device; sync copies are removed from your own cloud account. Step-by-step instructions are on the account and data deletion page.
How do I get a refund?
Purchases are handled by Apple and Google, not by us, so refunds are requested through the store you bought from: reportaproblem.apple.com for the App Store, or Google Play’s order history. Write to us if the store sends you back here.
Can I suggest a feature?
Yes, and it is worth doing. These apps are built from what users describe, and requests are read directly rather than filtered through a form.
I have a privacy question or request.
Send it to the same address and it will be handled as a formal request. See the privacy policy for what is collected and what your rights are.